Policy

Payment & Package Policy

Please review the following policy before booking a lesson package with ClearHaven Swim School.

Package Options

We offer three lesson package options: 6 lessons, 12 lessons, or 18 lessons. All packages are non-refundable.

All lesson packages must be prepaid by credit or debit card. Payment is due at the time of sign-up, when your lessons are scheduled.

Payment Details

A valid credit or debit card is required to be stored on your account profile. All transactions are processed securely through Square.

If an automatic debit transaction is declined, you will be required to provide a different card number or an alternate payment method. A $10 fee applies to declined credit card transactions.

Client information, including card numbers, is stored in a securely encrypted format. Employees can only access the last four digits of your card and its expiration date.

Your credit or debit card will remain on file for any further charges until you terminate lessons with ClearHaven Swim School.

Refunds & Postponements

Once swim lessons have begun, we do not offer refunds under any circumstances.

However, we understand that unforeseen situations may arise, so we offer the flexibility to postpone or pause your lessons for up to one year. This allows you to resume lessons at a later date without losing the value of your purchase, while maintaining consistency and structure in our scheduling process.

Renewals

Before your current lesson package ends, ClearHaven Swim School will reach out to ask whether you'd like to renew and continue lessons for your student.